Shipping & Return Policy

All orders are packaged with special care to ensure the quality and safety of your purchase. Delivery is generally by Postal service.

 

*POSTAGE FEE*

We ask postage fee for Switzerland: CHF7.- ​/ free shipping for purchase over CHF200.- 

*INTERNATIONAL*

Europe: CHF9.-

USA: CHF18.- /Canada: CHF18.- / Japan: CHF18.- / and rest of the world: CHF18.-

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​All sales on atelierzan.com are final.

If you have any questions about any piece before making a purchase, please do not hesitate to contact us.

In the event you receive is damaged or defective, we require that you within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair. Return shipping is the buyer's responsibility.